Confirmed Service Customer
I was having trouble with my ignition switch. (it would not turn off) when I dropped it off the service advisor told me that it may be up to 8 days before they could look at it... 8 day later they told me it needed a new ignition switch.. and that the item was back ordered and estimated delivery was mid April. I ask if there was any other alternative... possibly in stock at another dealer ship, or aftermarket. I ask for the part number.. I found several on my own in about 15 minutes. so, I picked the truck up an brought it elsewhere to have the work done... i paid over $300 for an oil change and diagnostic fee and $970.00 for a rental pickup to cover for this vehicle while it sit in the parking lot.
Dean V.
Houston,
TX
Business Response
Hi Dean, it's upsetting to hear that your experience was anything but stellar. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 962-9180 when you have a chance. Thank you, and we look forward to hearing from you.
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Justin had good communication and delivered repairs ahead of time
Confirmed Service Customer
Clay communicated accurate and timely updates. Issue with speaker diagnosed and repaired.
Confirmed Service Customer
Stopped by the dealership to schedule an oil and fuel filter change appointment, take care of a recall, and then the driver door not being aligned pro...
Confirmed Service Customer
I was very satisfied with my experience with Turner Chevrolet. I was notified when they looked at my vehicle. Explained to me about what was wrong. Ju...
Confirmed Service Customer
I was met when I drive up by Justin Pittman and he took some pictures of the vehicle and after a short conversation on what was to be done plus softwa...
