Confirmed Service Customer
Horrible customer service! Had to call multiple times to get an update on my truck. Was told Iļæ½ļæ½ļæ½d get a call back.. never did. When I did get to talk to someone they couldnļæ½ļæ½ļæ½t tell me what was wrong with the truck just said it was being looked at. They had the truck over a week. Finally I was told the truck was fixed that it was the tires were unbalanced. So I send someone to pick up my truck and at that time was told the tires were balanced on a machine but that it didnļæ½ļæ½ļæ½t correct the problem. So when i asked ļæ½ļæ½ļæ½ what does your diagnosis consist of ļæ½ļæ½ļæ½ I was just told ļæ½ļæ½ļæ½ well sir we looked at it ļæ½ļæ½ļæ½ and we have some quotes here for you new tires being the tires are the issue.( just trying to sale me somthing) NOT correcting the issue with my truck. They couldnļæ½ļæ½ļæ½t go into detail on what they did or didnļæ½ļæ½ļæ½t do to my truck while they had it but wanted to charge me 185$ for diagnosis fee that wasnļæ½ļæ½ļæ½t covered under warranty. I was lied to multiple times by the service advisor. Not very much knowledge in this service department and poor communication. This is the 2nd vehicle I have bought from Turner chevrolet and WILL BE THE LAST one I buy. I have sent quite a few people here to buy vehicles but will never do it again!
Slade T.
HANKAMER,
TX
Business Response
Hi Slade, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 962-9189 when you have a chance. Thank you, and we look forward to hearing from you.
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